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Attending Hot Docs Festival

  • How can I use my industry pass to access film or event tickets?
    Industry Pass holders can claim one ticket to all non-concurrent film screenings. A block of tickets for each screening is held for pass holders. Tickets are distributed on a first-come, first-serve basis, subject to availability. 


    In Person: Tickets can be picked up at the venue box office on the day of the screening. Venue box offices open one hour before their first screening of the day, and only have tickets for that venue. You must present your pass.

    Online: Tickets are available starting at 9pm the night before the screening until one hour before the start of the screening. 
    • On the film page, click the "Tickets" button beside the date/time
    • Log in using your username and password
    • Select the $0 Passholder ticket option 
    • You can repeat the above steps to get tickets to more films/events, and then proceed through the checkout process to finalize your order. 

    Please note: Tickets for the opening night screening can be obtained online starting at noon on April 23.
  • I'm having trouble accessing my ticket account. Help!
    All industry pass holders were sent an email with their username. Please double check that you are using the correct one. You can sign in at

    If you have previously obtained tickets to either Hot Docs Festival or Cinema, you will have an existing password. 
    If you do not know or do not have a password, use the "Forgot your password" function to resent or create it. 

    Still having trouble? Please contact [email protected] for assistance.
  • Will there be a digital component for this year's Festival?
    There is no virtual component at this year’s festival.
  • I have accessibility needs. How can you help?
    Hot Docs value inclusivity and accessibility for all guests, staff and volunteers​. Details about venue accessibility can be found HERE and our full accessibility policy is available HERE.
  • What is Hot Docs' Code of Conduct?

    Hot Docs is a forum to share stories and perspectives on the people, issues and events that shape our world, and we encourage respectful discussion and debate to foster greater understanding and empathy.

    For this important exchange of ideas, the Festival is committed to providing a friendly and safe environment in which all can comfortably participate. We welcome diversity and do not tolerate harassment, discrimination, or abusive or threatening behaviour of any kind.

    Hot Docs reserves the right to rescind the credentials of those who engage in harassment, discrimination, or abusive or threatening behaviour, and to prohibit access to venues and events, without warning or refund.

    The full Code of Conduct is available HERE, and Hot Docs Values can be found HERE.

    If you feel you have been the target of, or have observed, such behaviour, please notify a Hot Docs staff manager at the venue, or contact [email protected].

    All violations of the law should be reported to local law enforcement. For emergencies, immediately dial 9-1-1.

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