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Registration

Watching Films

  • Can I use my industry pass for Festival film tickets?
    LIVE and SCREENING pass holders can use their passes to obtain in-cinema screening tickets for any films at the 2022 Hot Docs Festival. A block of passholder tickets is held in reserve for online redemption.

    Industry tickets can be obtained beginning at 8:00 am the day prior to the screening. Use the email address you used to register to log in and select tickets. If you do not know your password, please use the "Forgot Password" function to reset it.

    After 8:00 am on the day of the screening, the passholder block of tickets will be released and online redemption is not available.
  • Can I get tickets online or at the cinemas?
    Industry tickets can be obtained beginning at 8:00 am the day prior to the screening. Use the email address you used to register to log in and select tickets. If you do not know your password, please use the "Forgot Password" function to reset it.

    After 8:00 am on the day of the screening, the passholder block of tickets will be released and online redemption is not available.

    We strongly encourage passholders to obtain their tickets online. Day-of tickets can be obtained at the screening venue's box office, subject to availability. 
  • Can I use my industry pass to stream Festival films?
    All industry pass holders can stream a selection of 2022 Festival films in The Doc Shop industry viewing library. You can access The Doc Shop via the Swapcard online event platform >> 

    Access to The Doc Shop ends on May 31. Decision Makers have extended access to The Doc Shop until April 1, 2023.
  • What are the health and safety policies for in-cinema screenings?
    Mask-wearing is mandatory for all Festival attendees and staff. Proof of vaccination is not required to attend public in-cinema screenings, but is highly recommended. Health & Safety protocols >> 

    If you are feeling unwell or have been exposed to someone with COVID-19, please stay home or at your hotel. In the event of exposure, please contact the Hot Docs COVID officer at [email protected].

Swapcard Online Event Platform

  • How do I access the online event?

    All industry passholders will receive an email with log in details the Swapcard online event platform. Click on the button in the email to connect to the online platform. Your username for the platform is the email you used to register for the event.

    If you did not receive an email, you can access the platform HERE >>

    Please note that user accounts are limited to a single user and will be locked if shared with multiple users.

  • What do I do if my magic link expires?

    The magic link is an email with a security token personalized for your email address. It expires in one hour or once you use it. If your magic link has expired, you can send yourself a new one from the login page.

    If you ar still unable to login, please contact us at [email protected].

  • How do I see and edit my profile?

    Once you are in the home menu, click on My Profile in the menu or “Edit” beside your profile image. You can add or remove your personal details here.

  • What information in my profile is accessible to other members?

    Public profile information that is accessible by all members of the event includes first and last name, company, biography, social networks (if completed), and skills (if completed).


    Private information is accessible by those members with whom you are connected, meaning you either sent/received and accepted a meeting request. Information available to connections includes first and last name, company, biography, social networks (if completed), skills (if completed, email, telephone number (if completed) and address (if completed).

  • I can’t find myself in the attendee list. Why not?

    You will not appear to yourself when viewing the attendee list. If you would like to view or edit your profile, click on My Profile in the menu or “Edit” beside your profile image. You can add or remove your personal details here.

  • What if I don’t want to be visible in the attendee list?

    You can make yourself visible or invisible at any time. To manage your visibility, go to Attendees and adjust the Visibility button according to your preference.

  • Is there a list available of everyone participating at Hot Docs?

    Industry pass holders can browse the attendees list and contact fellow delegates in the Swapcard online event platform.

  • Do I need a particular device or bandwidth to attend the event?

    You will need an internet connection and a web browser (recommended: Google Chrome, Firefox or Safari). We recommend high-speed internet for a better visual experience.

  • Can I access the event on my phone or tablet?

    Yes. You will need to download the Swapcard app on the App Store or Google Play.

  • What if I’m having streaming or playback issues on Swapcard?

    Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages, streaming issues or app latency, please switch to one of these two browsers if you have been working on another browser. Internet Explorer does not support Swapcard.

    Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server. We would recommend trying the following.

    1. Try accessing the site from another browser (this gets around any browser settings that could be blocking access) If you are on a PC you should have access to Edge and if on a Mac it will be Safari
    2. Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser)
    3. Try on a different device (Mobile perhaps, if you are viewing on desktop)
    4. Use a different internet connection, a mobile phone with wifi off so it uses mobile data is a good option (this is a way to bypass corporate network restrictions or VPNs that may be presenting an issue).
  • I am trying to start a meeting but I get a blank/black screen with no Audio or Video. How do I fix this?

    This problem usually occurs if there is a firewall that is blocking the streaming connection. Run the Pre-call test in order to determine if the system network is ready for a call.

Sessions, Events & Networking

The Doc Shop

  • What is The Doc Shop?

    The Doc Shop is Hot Docs' industry viewing library, giving you access to most of the 2022 Festival selections, as well as films available for sales and programming opportunities. During the Festival, you can access The Doc Shop via the Swapcard online event platform >> 

    Access to The Doc Shop ends on May 31. Decision Makers have extended access to The Doc Shop until April 1, 2023.

  • How do I access The Doc Shop?

    You can access The Doc Shop via the Swapcard online event platform >> Access to The Doc Shop ends on May 31. Decision Makers have extended access to The Doc Shop until April 1, 2023.

  • Can I vote for the Hot Docs audience awards and Rogers Audience Award?

    You cannot vote for the audience awards in The Doc Shop. Only ticket holders are eligible to vote.

  • What are the technical requirements for The Doc Shop?

    You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

    Windows 7, Windows 8.1 or Windows 10
    Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

    Mac OSX 10.12 or later
    Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

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