FAQ: Membership

Your membership will be valid for one year from the date of purchase. 

Your membership renewal will be valid for one year from your previous expiry date.

If you are a Hot Docs at Home Monthly subscriber, your subscription is valid for one month. Unless cancelled, it will auto-renew each month.

To reduce contact points, we are no longer printing Membership Cards. To access your member benefits at concessions, you can either present the digital version of your membership card, which can be stored in Apple Wallet or downloaded too your device. You may also give our staff your membership number or name.

When you sign up, you will receive a confirmation email that includes your member number. You can use this to sign in to your account and access all your online benefits. Once logged in, your member benefits will appear on all applicable screenings. You may order complimentary tickets or tickets at the member rate online.

If you are logged in but do not see the member price, it is possible that your session has timed out. This can be resolved by logging out of your account, then logging back in.

Your Hot Docs Membership will automatically be renewed and your credit card will be charged three days before your membership expiry.

Your Hot Docs at Home Monthly Subscription will auto-renew each month one day before expiry.

You will be sent a confirmation email with a payment receipt. If you wish to cancel your auto-renewal, you may do so by logging into your Hot Docs Account.

Hot Docs at Home Monthly subscribers receive access to free exclusive films and events, and discounts on new films and Curious Minds on Hot Docs at Home. They also receive discounts and early-access windows to HotDocs Festival.

Please note Hot Docs at Home subscribers do not receive any in-person benefits at the Hot Docs Ted Rogers Cinema. 

Sign in to your Hot Docs Account. 

Select “My Benefits”, then disable your Automatic Renewal by clicking the ‘Automatic renewal is enabled’ button, located beside the Monthly Membership listing. Once the button turns red, your membership will be cancelled.

If you’d like to take your credit card out of our system, go back to the main account page and click “edit payment methods.”

We do not issue tax receipts for membership purchases because they are directly linked to the value of the benefits (complimentary tickets, popcorn, etc). However, there is an option to add a donation to your membership order and receive a full tax receipt. For further giving opportunities, including the Hot Docs Founder’s Circle, contact us a [email protected].