Skip to main content
Hot Docs has put mitigating measures in place to help prevent the spread of COVID-19. However, attending in-person events could increase your risk of contraction. By entering the venue, you voluntarily assume all risks and agree that you and your guests will not hold Hot Docs liable for any illness that may result.

  • How do I reserve my seat online?

    We strongly encourage booking tickets online, in advance of your screening.

    To book your online ticket, visit our in-cinema schedule to select the film of your choice and then choose the screening time that is best for you and your preferred seat(s). You will be required to create or sign-in to your Hot Docs account. Visa, Mastercard, and American Express are accepted for all online sales.

    All seats are reserved-only. In compliance with physical distancing guidelines, all guests will automatically have “buffer seats” built in between them and other attendees.

    Please have your ticket ready for scanning (print-at-home copy, or on your phone). Our volunteers will scan your ticket and direct you to your reserved seats upon arrival.

    Hot Docs is committed to keeping our cinema accessible to all guests and has made every effort to ensure accessibility and companion seating is still available. On our seat selection page, there is a button that asks if accessible seating is needed. Clicking on that button will give you access to our accessible seats, which are physically distanced from other available seats.

  • I have a ticket to a film, how early will I be able to enter the cinema to find a seat?

    We recommend arriving at least 15 minutes before your scheduled screening. Doors will open approximately 45 minutes before showtime, allowing for a thorough cleaning of the cinema in between screenings.

  • What if I’m not feeling well and I already have a ticket?

    If you are not feeling well, please stay home and contact us at [email protected] prior to the start of your movie showtime. We will gladly issue a refund.

  • What proofs of COVID-19 vaccination or negative tests are accepted?

    All staff, patrons and volunteers entering the Cinema must provide proof of full vaccination against COVID-19, or proof of a negative COVID test result received within 48 hours of their visit.

    Paper and electronic proof is accepted.

    Please bring a government issued photo ID matching the name on your documentation.

    Valid proofs of COVID-19 vaccination:

    • Ontario Ministry of Health 2nd Dose Administration Receipt
    • Federally Issued Vaccine Passport
    • Provincially Issued Vaccine Certificate from Quebec, Manitoba or British Columbia
    • Receipt of vaccine administration from other provincial ministries of health
    • Proof of vaccination from outside of Canada that has been uploaded digitally in ArriveCAN

    Proof issued must show that the visitor has received two doses of one of the following federally approved vaccines: Pfizer-BioNTech, Moderna, AstraZeneca/COVISHIELD, or Janssen/Johnson & Johnson (1 dose only).

    Negative COVID-19 test result documentation must include:

    • Type of test (indicating it is a RT-PCR or rapid-antigen test)
    • Entity issuing the result (eg. Laboratory, healthcare entity or Telehealth service)
    • Specimen collection date. A negative test result must show the specimen was collected within 48 hours of entry.
    • Information that identifies the person (full name plus at least one other identifier such as date of birth)
    • Test result
  • Is it mandatory for everyone in the theatre to wear masks?

    It is mandatory to wear a mask that covers your mouth, chin and and nose at all times during your visit. 

  • What physical distancing measures do you have in place?

    All seats are reserved-only. In compliance with physical distancing guidelines, all guests will automatically have “buffer seats” built in between them and other attendees. Guests are required to sit in their reserved seat for the duration of the movie, and not sit in empty seats or rows. If a seat change is needed, please contact our box office (include contact link) for assistance.

    Signage reminding guests to ensure physical distancing will be available in common areas throughout the building, including in our auditoriums, concessions and washrooms.

    We ask that all guests not lining up for concessions, find their seats immediately in order to keep the lobby clear.

    Guests will be asked to leave the cinema after their screening. To minimize crowding, please exit the Cinema row by row.

  • Are food and drinks available at the Cinema?

    As of December 19, in accordance with recent provincial guidance, our concessions stand will be closed and food and drink will not be offered for sale.

  • What is Hot Docs Cinema doing to ensure safety at for staff and audiences at concessions?

    To maximize safety precautions at concessions, we have taken the following steps:

    • Concessions staff are wearing masks and practicing enhanced sanitation and disinfection protocols, in accordance with Toronto Public Health.
    • We have installed Plexiglas partitions at every point of sale as a protective barrier between our staff and our guests.
    • We will be strongly encouraging contactless debit or credit transactions (including American Express)
  • What is your infection tracing policy?

    If any staff, volunteers or patrons report testing positive for COVID-19, we will immediately take action by finding out when, over the last 14 days, this individual was in our building. Ticket holders in attendance that day will be notified by email and urged to get tested.

    We will require all staff and volunteers who come in contact with an infected person to get tested for COVID-19 before returning to work.