FAQ: Health & Safety

Hot Docs Cinema

• How do I reserve my seat online?

  We strongly encourage booking tickets online, in advance of your screening. 

  To book your online ticket, visit our in-cinema schedule to select the film of your choice and then choose the screening time that is best for you and your preferred seat(s). You will be required to create or sign-in to your Hot Docs account. Visa, Mastercard, and American Express are accepted for all online sales.
  
  Please have your ticket ready for scanning (print-at-home copy, or on your phone). Our volunteers will scan your ticket and direct you to your reserved seats upon arrival.

  Hot Docs is committed to keeping our cinema accessible to all guests and has made every effort to ensure accessibility and companion seating is still available. On our seat selection page, there is a button that asks if accessible seating is needed. Clicking on that button will give you access to our accessible seats.

• I have a ticket to a film, how early will I be able to enter the cinema to find a seat?

  We recommend arriving at least 15 minutes before your scheduled screening. Doors open approximately 30 minutes before showtime, giving you time to find your seats, buy concessions, and enjoy the space. For some events–like our screenings of The Rocky Horror Picture Show–we open even earlier! Check your customer service email or the film’s webpage for details.

• What if I’m not feeling well and I already have a ticket?

  If you are not feeling well, please stay home and contact us at [email protected] prior to the start of your movie showtime. We will gladly issue a refund.

• Is it mandatory for everyone in the theatre to wear masks?

  It is optional to wear a mask that covers your mouth, chin and and nose during your visit. 

• Are food and drinks available at the Cinema?

  Our concessions stand will be open for all screenings. When open, a selection of drinks and snacks will be available for purchase, including popcorn, drinks, candy, and licensed beverages including beer and wine. You can view our menu here.