FAQ: Accessibility

Hot Docs Cinema

Please visit the Accessibility page to learn more.

• Do screenings have captioned content?

  At Hot Docs Ted Rogers Cinema, we are pleased to offer select screenings with open and closed captions for the hard of hearing. Screenings with captions are indicated on the film pages.

  For in-person screenings, Hot Docs Ted Rogers Cinema also provides CaptiView devices for personal viewing of closed-captioned content. Closed captions are available only for films where a captioned version has been provided by the distributor.

  Please note that the equipment is subject to availability and you may be asked to leave a form of ID to ensure the safe return of the equipment.

• Is hearing assistance or audio description available at Cinema?

  At Hot Docs Cinema, we are set up for the Listen WIFI app. This is a free app that patrons can download to their personal device & can be used in conjunction with earphones to access either the Hearing Assist function (available for all films) or the Audio Description function (only for films where a described version has been provided by the distributor). If the patron does not have a smart phone, we have loaners available.

  Please note that we will ask the patron to leave a form of ID to ensure the safe return of the equipment.

• Is the cinema wheelchair accessible?

  Yes! Hot Docs is committed to providing accessible environments. There is designated wheelchair seating in the cinema and a washroom on the main floor. Please let our friendly staff know if we can do anything else to help make sure you have a great experience at the movies.

• Do you accept Access-2-Entertainment Cards?

  Yes. With the card, a patron can receive a complimentary ticket in addition to their regular-priced ticket for their companion.

• Is the Cinema scent free?

  Our cinema is not officially designated as scent-free. However, we kindly ask patrons to be considerate of others who may have allergies or sensitivities by avoiding perfume, cologne, and other scented products.