Screenings for our deaf and hard of hearing patrons
We are pleased offer closed captions, open captions, and described sound for select screenings at Hot Docs Ted Rogers Cinema and on Hot Docs at Home.
Closed Captions (CC): These screenings have special captions that can be viewed via a Captiview device.
Open Captions (OC): These screenings display special captions on screen during the film.
Described Video (DV): These screenings have a special soundtrack that can be listened to on a device. Guests are encouraged to bring their own headphones.
Full Subtitles (FS): Fully subtitled film screenings for people who are deaf or hard of hearing.
Planning ahead? Take a look at our handy social guide to visiting Hot Docs Cinema.
Equipment requests are facilitated at the box office, subject to availability. You may be asked to leave a form of ID to ensure the safe return of the equipment.
All Hot Docs conference sessions and Micro Meetings will be presented with either closed captioning or live captioning (CART).
Please note: To ensure proper physical distanding procedures in our Cinema, we have adjusted our seating layouts and reduced overall seating capacity in each of our auditoriums.
Hot Docs Ted Rogers Cinema located near the accessible Bathurst Street subway station, accessible bus stops on Bathurst street and a large Green P parking lot on Lippincott Street. Our large, 36” wide doors have an automatic door opener.
The main floor has an accessible washroom with two grab bars and space for a wheelchair surrounding the toilet. The doorway measures 36” wide and includes a lever handle as well as a lowered hook behind the door to hang items.
The main floor of the auditorium has designated wheelchair locations within the auditorium and is equipped with transfer seats available for usage by patrons wishing to move from wheelchairs or other assistance devices.
Hearing Assist Devices
For every film, we offer receivers with headphones transmit the film’s audio content, allowing patrons to adjust the volume to their need. Guests are encouraged to bring their own headphones. Equipment requests are facilitated at the box office, subject to availability. Please note that you may be asked to leave a form of ID to ensure the safe return of the device.
Service animals are welcome in all areas of the cinema that are open to the public.
Personal Support Workers
A personal support worker may accompany you free of charge to all Hot Docs Cinema screenings and events.
For patrons accompanied by an ASL interpreter and in need of light accommodation at a screening, reserve seating and discrete lighting will be made available in a designated area upon 72 hours advance notice. This accommodation is for films not fully subtitled or offered with captioning.
Your fellow patrons may have allergies and/or chemical sensitivities. Please be considerate by avoiding perfume, cologne and other scented products.
Notice of Temporary Distruption
In the event of a planned or unexpected disruption to services for customers with disabilities, Hot Docs will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative venues or services, if available.
The notice will be placed at the front of the cinema as well as on our website.
Training for Staff
Hot Docs provides training to all employees and volunteers. This training is provided to staff within one month of their start date.
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;
- Hot Docs’ accessible customer service plan;
- How to interact and communicate with people of all abilities;
- How to interact with customers who use an assistive device or require the assistance of a service animal or a support person;
- How to use the all equipment or devices, e.g. Captiview, Hearing assist and audio description devices, available on-site or otherwise;
- What to do if a customer is having difficulty in accessing Hot Docs’ goods and services;
- Staff will also be trained when changes are made to your accessible customer service plan.
All feedback will be directed to the Director of Operations. Customers can expect to hear back within 48 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.
Feedback should be directed to:
Email: [email protected]
Phone: 416.203.2155 x 336