FAQ: Hot Docs Festival

Tickets

• When can I get tickets?

  Single tickets will be available in early April. 
  
  See more and save with a 12- or 20-Ticket Package, on sale now.

• What are rush tickets?

  When there are no advance tickets remaining, rush tickets may still be available for purchase at the venue. Typically, the rush line starts to form outside the cinema about an hour before the screening. Approximately 15 minutes before the screening, Festival staff will count the empty seats and sell a select amount of tickets to patrons in the rush line. Please note that being in a rush line does not guarantee a ticket to the screening.

  A patron may hold a spot in the rush line for themselves and one other person while standing in the line. If tokens are used, only persons standing in the rush line when the tokens are handed out will receive a token. One rush token per person.

• Do I need a Hot Docs account?

  Yes, you need a Hot Docs account.

  If you have purchased tickets online to Hot Docs Festival or Hot Docs Cinema, you should already have an account. You can sign in with your member number, email address or user name.

  If you do not have an account, you will be asked to create one to get tickets. Click the text that says “New to Hot Docs? CLICK HERE to sign up” on the sign in page.

• Do Hot Docs Members receive member pricing or free tickets?

  Hot Docs Members receive member pricing on all films and events during Hot Docs Festival. They also receive discounts on ticket packages. 
  
  Remember to sign in before purchasing. The special member pricing option will not appear until you are signed in.

• I have a Promo Code. Can I use it to get tickets?

  Yes. After clicking on "Tickets", you will be prompted to enter your promo code. Once you have entered the code, you will see a promotional ticket price option. Select this option and continue to check out. 
  
  If you do not see the prompt, there is a "Promotion Code?" button. Click this button and enter your promo code. Once you have entered the code, you will see a promotional ticket price option. Select this option and continue to check out. 
  
  Your order will be complete once you have clicked "Finalize Order."

  Note: Only one promo code can be used per film.

• Are refunds or exchanges available?

  Refunds or exchanges are not available. Before completing your order, please ensure that your order is correct.

• I have not received my confirmation email. What should I do?

  Confirmation emails are sent automatically when you complete your purchase. If you do not recieve a confirmation email within a few minutes of completing your purchase, please check your spam or junk mail folders.

• How do I vote for the Hot Docs audience awards and $50,000 Rogers Audience Award?
  You can vote in cinemas only. During the Q&A there will be a voting QR code on the screen. Scan this code to vote for the films you just saw. The QR code will also be posted in the cinema. 
  
  Please note: You must vote immediately following your screening. You will not be able to cast your vote later. 

Packages

• Can I share my package tickets with friends?

  You can use as many package tickets as you like for each in-person screening. 
  
  Forwarding In-Cinema Tickets: To forward in-cinema tickets to family and friends, SIGN IN to your Hot Docs account. Choose "Forward Tickets" from the My Account section. Select the tickets you wish to forward, enter the recipients name and email, and send them their tickets. Note: After forwarding, you will receive a new email with your remaining tickets. Please note, the previous tickets will no longer be valid.