FAQ Index

FAQs: Box Office & Tickets

What does RUSH TICKETS mean?

There are no advance tickets remaining, but tickets may still be available for purchase at the venue in the rush line. Roughly one hour before each screening, a line of people wishing to purchase tickets will form outside of the venue. Fifteen minutes before the screening, Festival staff count empty seats in the theatre and allow the corresponding number of patrons from the rush line to purchase tickets at that time. In the past, over 80 per cent of people who waited in the rush line were able to attend.

How do I purchase Hot Docs Ted Rogers Cinema tickets?

Tickets can be purchased online at hotdocscinema.ca or in person from the Cinema box office at 506 Bloor Street West, which is open daily, from one hour before the first screening of the day.

View the Cinema Schedule

How do I forward tickets I purchased online to someone else?

Sign in to your Hot Docs online account and choose “Forward Tickets” from “My Account.” Select the ticket(s) you wish to forward, enter the recipient’s name and email address, and send them their ticket(s).


After forwarding the tickets, you will receive a new email with your remaining ticket(s). The barcodes on your original ticket(s) will no longer be valid.


Tickets can be forwarded until one hour before the start of the screening.

What is Hot Docs’ refund policy?

All Festival ticket sales and fees are final and non-refundable.

Festival tickets may be exchanged in person at the Crave Box Office at Hot Docs Ted Rogers Cinema up to two hours in advance of the printed screening time. A $1.00 per ticket fee applies. No ticket exchanges will be made at the individual venue box offices.

How early should I arrive before a Festival screening?

We recommend that you arrive at least 30 minutes before the start of each screening. Seating is guaranteed until 15 minutes before the start of every screening, and no entry will be permitted more than 15 minutes after show time.

Can I attend a Hot Docs Festival screening if I am under 18 years of age?

Hot Docs attempts to have all of its films rated by the Ontario Film Review Board by late March, but unless otherwise noted, films are 18+. For more information on rating classifications and the Ontario Film Review Board, please visit www.ofrb.gov.on.ca.

FAQs: Using a Package

How do I use a ticket package?

In March, the complete Hot Docs Festival schedule will be announced. At this time, you can use your package credits to get tickets to the Festival screenings of your choice, subject to availability. There are several ways to redeem your credits:

A. Online: Sign in with your username or email to browse films, create your schedule, and get your tickets online 24/7.

B. By Phone: Call the box office at 416.637.3123 during regular box office hours.

C. In Person: Visit us person to the Crave Box Office at Hot Docs Ted Rogers Cinema during regular box office hours.

D. At Venues: You can also use your ticket credits in person during the Festival at any of our participating screening venues for same day or rush tickets. Venue box offices will open one hour before the first screening of the day at the venue, and once open will have tickets for all showings at their venue that day. They will not have tickets for screenings at that venue for a later date, or same-day tickets for screenings at other Festival venues.

How do I use my Premium Pass?

First, you need to pick up your pass from the Crave Box Office at Hot Docs Ted Rogers Cinema starting March 24, 2020.

On the day of the screening, you can use your pass to pick up tickets online or by presenting your pass at the venue for the screening. Once you have your ticket, you can join the ticket holders line.

ONLINE TICKET PICKUP
You can use your pass to obtain tickets online starting at 8:00 a.m. on the day of the screening until one hour before the screening start time. Simply login and select your tickets.

IN-PERSON TICKET PICKUP
Present your pass to the box office staff at the venue on the day of the screening. Venue box offices open one hour before the first screening of the day, and only have tickets for the screenings happening that day.

This pass does not allow the bearer front-of-line access, priority seating or access to Hot Docs industry events/facilities.
With a ticket, seating is guaranteed until 15 minutes before showtime; no entry more than 15 minutes after showtime.
*A block of tickets are held in reserve for pass holders, and tickets are distributed on a first-come, first-served basis, subject to availability. If no pass holder tickets remain, a pass holder rush line will form and be given priority over the general admission rush line. Fifteen minutes before the screening, Festival staff count empty seats in the theatre and allow the corresponding number of pass holders from the rush line to obtain a ticket.

FAQs: Festival Volunteers

What is the application process like?

We ask potential volunteers to fill out our application form and attend one of our orientation sessions in March and April.

We don’t hold any one-on-one interviews, but are happy to meet with new volunteers at the orientation sessions.

When will I hear back about my application?

While applications open in September, you will not hear from us regarding next steps until the beginning of February.

Is there an age requirement to volunteer?

Yes, all volunteers must be at least 18 years of age due to the restricted content of some of the Festival films.

What is covered in an orientation session?

Orientation sessions address Hot Docs’ history and practices, with special attention to:

a) What kinds of opportunities are available?
Hot Docs offers our volunteers the chance to develop their skills, and offers roles in leadership, special events, industry, theatre operations, administration, marketing, and more.

b) What is the online scheduling system?
Our online scheduling system for volunteers is called the Volunteer Portal. You will receive access to the Portal after attending an orientation session, where the basics of the system are reviewed.

c) What kinds of benefits are available?
For every shift that’s completed, a volunteer will receive one or more vouchers. Vouchers are distributed at the end of each shift and can be redeemed for Festival tickets or at the Hot Docs Ted Rogers year-round. Other benefits may depend on the volunteer position.

Do I have to attend a training session?

All new volunteers must attend one orientation session; volunteers will not be invited to participate in the Festival without attending.

Some positions may require additional training. Training sessions will take place after the orientation sessions. While some sessions may not be mandatory, we do recommend attending as it provides on-site experience.

Following the sessions, we do post training materials and manuals on the Volunteer Portal.

How many shifts do I have to complete during the Festival? How long is each shift?

We ask all volunteers to complete FOUR shifts with us during the Hot Docs Festival (pre-Festival shifts DO NOT count toward this minimum). You are welcome to complete more than four shifts, but we advise against doing too many (we want you to see films and have fun)!

Shifts range in length but generally last between four and seven hours. There are a few shifts that may be more than seven hours in length.

Do you offer pre-Festival shifts?

We do offer some very limited opportunities before the Festival. Please note that pre-Festival shifts DO NOT count toward the four shift minimum all volunteers are required to complete.

Most of these shifts are with our street marketing team and in our volunteer or main office. They are a great way to stack up some vouchers to use during the Festival!

Can I sign up for two shifts in one day?

The scheduling system we use does not limit you from signing up for two shifts in one day.

Please be mindful of overlaps and travel time between locations.

What do I have to wear for a shift?

Volunteers are asked to wear the official Hot Docs volunteer t-shirt, clean, appropriate and tidy bottoms, and comfortable shoes while on shift. There are some exceptions to this rule, which is why it’s always a good idea to double-check the dress code requirements in the additional details for each shift. We also advised checking the weather, and coming prepared.

If you fail to show up with your volunteer t-shirt and any other dress code requirements, you may be asked to go home.

Does Hot Docs provide accommodations for out of town volunteers?

No, we are not able to house the hundreds of volunteers who help out each yar.

What if I don’t know my work/school schedule right now? Will I still be able to sign up for shifts?

Yes! If you don’t know your schedule until a week or two in advance, we ask that you wait to claim shifts until your schedule is locked. While our system does allow you to drop a shift 48 hours or more in advance of the shift start time, we ask that you only sign up for shifts you can commit to.

Do you provide transit tokens for volunteers?

We only provide transit tokens for “Floater Volunteers,” a team meets at the Volunteer Office and is then assigned based on what locations need assistance. All other volunteers are responsible for their own transportation to and from their shifts.

How do I get access to specialized volunteer roles?

We offer many specialized volunteer roles in the areas of leadership, industry, marketing, special events, and more. These are usually offered to returning volunteers first, before they are open to new volunteers.

Can I watch films while volunteering?

You should never expect to watch films on shift, as you will usually be busy. There are some very rare cases where you may be able to watch a film, but note that you should always check in with your direct supervisor before leaving your post. Feel free to use your vouchers to check out films when you are not volunteering.

I would like to volunteer only at the Hot Docs Ted RogersCinema. How do I apply?

Volunteer opportunities at the Cinema are available to Hot Docs Festival volunteers only. Due to the overwhelming demand for shifts at the Cinema, we keep the team smaller to engage our Festival volunteers year-round. We ask our Cinema volunteers to complete one year with the Festival before committing to year-round opportunities.

FAQs: Industry Registration

I have registered but have not received a confirmation email. Should I be concerned?

Registration and payment are NOT automatic. All registration forms are processed manually on a first-come, first-served basis. You should receive an email within 48 hours of submitting your registration form. If you have registered more than a week ago and have not received your confirmation email, please contact Hot Docs registration.

Will I receive a receipt/invoice for my registration fee?

Yes. Once your registration is complete, you will have the opportunity to download and print a PDF copy of your receipt.

If I’ve submitted a film to the Festival, do I still have to pay for my pass?

Applicants will be notified by email in early March if their work has been selected to screen at the Festival. If your film has been selected, all credited directors and two additional crew members will receive complimentary passes.

I am unable to attend. Can I transfer my pass to a colleague or receive a refund?

If you are unable to participate in Hot Docs, you may transfer your pass to a colleague. Alternately, a full refund will be available until April 1.

All pass transfers and refund requests must be formally submitted by email to [email protected], before April 1.

I usually get a press pass. Do I still need to register online?

Yes. Visit the Media section of this website. You will need to fill out the Media Accreditation Form, available beginning February 8.

I want to upload my film to The Doc Shop. What should I do?

Rough-cut and completed projects with international appeal that would suit theatrical, broadcast, VOD, or educational audiences are welcome. For more information, please check out our submission guidelines.

The fee to submit a film is: * Early Bird Rate (until March 23): $50 + HST * Regular Rate: $75 + HST


To add your film to The Doc Shop, please complete the submission form.

FAQs: Industry Event

How do I access the online event?

After April 20, you will receive an email with log in details for Swapcard, our online event platform. Click on the button in the email to connect to the online platform.


Please note that member accounts are limited to a single user and will be locked if shared with multiple users.

Can I access the event from anywhere in the world?

Yes, none of the content will be geo-blocked.

I am interested in meeting broadcasters, distributors, sales agents, festival programmers and buyers. How can I contact those people?

You will be able to search for them in the Online Community, and later on in Swapcard, our virtual event platform.

Can I share my login with a colleague?

No, please don’t share your login info as it can only be used by one person at a time.

Is there a list available of everyone participating at Hot Docs?

You can see who else is attending by accessing the Online Community. You can message other attendees by clicking on their profile.


During the event, you will have access to the Attendees list on our virtual event platform, Swapcard, where you are able to chat and have virtual meetings with other delegates.

How do I access the Online Community?

When your registration was processed, you were sent a link to reset your password. Please check your spam folder. If you cannot find the email, let us know at [email protected].


Once you’ve reset your password, you can access the Online Community here: hotdocs.ca/i/hotdocsfest.force.com/industrycommunity/s/login/

Where can I access the Guide to Decision Makers?

The Guide to Decision Makers will be available in the Online Community in April.

I represent a decision maker (broadcaster, distributor, funder, etc. and would like to be included in the Guide to Decision Makers? How can I do that?

If you would like to be included in the Guide to Decision Makers, please contact industry programmer Madelaine Russo at [email protected].

Can I access the event on my phone or tablet?

Yes. You will need to download the Swapcard app on the App Store or Google Play.

Will I be able to access the films and conference sessions after the event is over?

Unless otherwise indicated, all sessions will be available until late May. Live events and socials will not be recorded.

What are the different ways to interact with other members during the event?

You can interact with other members in a variety of ways: make contacts, send messages, organize video conferences, write in open discussions, communicate with exhibitors via their virtual booths, book meetings with other members and attend live social events.

FAQs: Festival Film Submissions

I received an error message when I tried to pay the submission fee!

Please call your bank. We have found that some banks block the transaction. Tell them that you do indeed wish to make the payment. If you are still having problems email us at [email protected].

Can I re-submit my film from last year?

Hot Docs does not accept re-submissions. If you feel your film has changed significantly in structure or approach from the previous submission, please send a list of the changes that have been made to [email protected].

If my film is selected to screen at another Canadian film festival, is it still eligible for submission to Hot Docs?

SHORT FILMS: Yes, as long as it is not a festival in Toronto. A Toronto premiere is the minimum requirement for all short film submissions, meaning your film must not have screened publicly or been broadcast before a Toronto audience prior to the Festival.


FEATURE & MID-LENGTH FILMS: Yes, as long as it is not a festival in Ontario. An Ontario premiere is the minimum requirement for all mid-length and feature submissions, meaning your film must not have screened publicly or been broadcast before an Ontario audience prior to the Festival.


That said, premiere status is something the programming team takes into consideration when making final decisions.

Do you accept series?

Hot Docs exhibits one-off documentaries and omnibus feature docs. If your submission is part of a series, it will be considered but must be able to be screened on its own.

How many films can I submit?

You can submit as many films as you like. However, each submitted film must have its own screener, completed submission form, fee, supplemental materials and meet the eligibility requirements. DO NOT put multiple projects on the same screener.

Do you accept rough cuts?

We strongly encourage filmmakers to submit finished versions of their films whenever possible. Please note that the Festival will only accept one cut per film for programming consideration, and the programming decision will be based on the cut you submit. If needed, Hot Docs will request an updated version and will contact those applicants directly. You may indicate the status of your cut and what changes have yet to be made in the online submission form. Before submitting a rough cut, please keep in mind that we will not consider new versions of the same film for future Festivals.

Do you require a press kit or other materials?

Please do not send trailers, press kits or any other materials. We ask that you only send DVDs of your film.

If your film is selected, you will be asked to provide a press kit and publicity materials at that time.

Can I send you a new version of my film?

We will not accept updated versions during the programming process.

Can I submit through Withoutabox?

No. Films must be submitted through our online submission form.

How do you decide if a film is Canadian or international?

Canadian Submissions: All films produced in Canada and/or directed by Canadian filmmakers. The director must currently reside in Canada with permanent resident status or be able to provide proof of Canadian citizenship. If the film is co-directed, at least one of the directors must meet this criteria.


International Submissions: All films produced outside of Canada and directed by non-Canadians.


Hot Docs reserves the right to determine which submission category the film will reside in if selected.

How do you determine country of production?

Country of production is generally determined by financing and birth place/permanent residence of the filmmaker(s). In distinguishing between Canadian and international entries, our general rule is that any film with 51 per cent or more Canadian financing is considered a Canadian film. The location of your documentary does not necessarily relate to the country of production, unless significant financing originated in that country or it is the filmmaker’s place of birth/permanent residence. Significant staffing and crew who reside in the location where the film was shot can also be taken into consideration.

When will I find out if my film has been selected?

We will contact you via email by end of March 2020. Please note that the primary contact listed on your entry form will be the only person contacted and Hot Docs will not disclose a film’s status over the phone.

Why do my Vimeo statistics show that no one has watched my film?

Hot Docs watches all film submissions. However, there have been instances in which our views are not recorded on Vimeo’s statistics. Films viewed via a third-party player or application do not always register views in the same way that films viewed via the direct web link are.

If my film is not selected, may I speak with a programmer for notes or comments?

Due to the overwhelming amount of submissions, we cannot provide notes or comments on films not selected for the Festival.

What film format is used for the Festival?

If your film is selected for the festival, we will require a DCP of the film. More information will be provided upon acceptance.

FAQs: Hot Docs Forum Submissions

What is the Hot Docs Forum?

The Hot Docs Forum is a renowned international financing event aimed at securing co-productions and funds for feature length documentaries. The Forum is the flagship industry event of the Hot Docs Festival, North America’s largest documentary festival, conference and market, and could be the launching pad for your next documentary.

What is the different between the Forum and Hot Docs Deal Maker?

The Hot Docs Forum is a dynamic pitching event that stimulates international co-production financing. Taking place over two days, pre-selected international projects are presented to a round table of leading commissioning editors, film fund representatives, financiers, programming executives and delegates from around the globe.

Hot Docs Deal Maker is a one-on-one pitch-meeting program for film teams seeking financing from the international marketplace. Deal Maker participants meet with commissioning editors, film funds, foundations, and other Decision Makers over three sessions. The Forum is held over two mornings (the first two mornings of Deal Maker) and Deal Maker meetings are held in the afternoon and the following day.

All selected Forum projects are automatically enrolled in Deal Maker, meaning that all 19 selected Forum Pitch Teams have guaranteed pre-scheduled meetings with attending decision makers.

Please note that Hot Docs Deal Maker has different deadlines than the Forum. Find out more about Deal Maker.

If our submission is accepted, what is the cost of participating?

The cost of registration for accepted pitch teams is $395.50 ($350 + 13% HST) CAD per pitch team member. Included in this fee, you will receive all the benefits of Hot Docs industry registration.

Additionally, prior to your pitch, you will receive consultations to structure your pitch and target decision makers, and the opportunity to participate in private pitch training sessions with our experts. During Hot Docs, you will participate in the Forum and Hot Docs Deal Maker. You’ll also receive a submission waiver to submit your doc to Hot Docs once it is complete.

Are there travel or other bursaries to assist producers with the costs of attending and participating in the Hot Docs Forum?

The Hot Docs Forum does not have funds to support your travel but we are happy to write letters of support and/or provide information on your behalf about the benefits of exposure to the world market in your effort to secure outside changes. Please contact industry programmer and Hot Docs Forum producer Dorota Lech to discuss how we may be able to help.

In many cases, your local film institute, film board or producers’ association has a program to provide monetary assistance for attending a recognized market like the Hot Docs Forum. As well, since your trigger financier benefits from having the project presented at the Forum, you should consider talking to them about subsidizing the travel costs and fees or accepting it as a line-item in your budget.

The Regular Pitch Category requires a Trigger Financier. What is a Trigger Financier? What is third party financing from the marketplace?

“Third party” means a party unrelated to the production team while “the marketplace” refers to the financiers and buyers of documentaries. The documentary marketplace generally includes theatrical and broadcast, the educational/non-theatrical audiences, film funds and commissions, and online broadcast. Production financing from this marketplace generally takes the form of television or Internet cash licenses, pre-sales and distribution advances, which are fees paid in return for exhibition use of the documentary.

Hot Docs also accept grants from foundations, arts councils and other public agencies such as film funds or commissions as well as other types of funds and arts grants on a case-by-case basis. Historically, the Forum has made exceptions for organizations based on their policies of financing international projects for the marketplace.

Trigger financing is not exclusive to production funding can also include development funding.

Projects in the regular Hot Docs Forum pitch program must have a “Trigger Financier” attached. The trigger financier or market partner is a third party financier from the marketplace who has committed funds to your project. The Trigger Financier can be a broadcaster, distributor, foundation, fund, charity or other legitimate documentary market partner who illustrates a confirmed interest in the project and has contributed financially to the budget. Generally this financier is the main funder or investor in place on the project at the time of application. If the project is selected and the funder is a broadcaster or working for a film fund, they will be asked to attend the Forum and publicly support the project.

We accept successful crowdfunding campaigns as third-party triggers. Successful crowdfunding campaigns should be a part of your financing package. Any additional information will be to the discretion of the selection committee.

Hot Docs also accepts financing received through crowdfunding and crowdsourcing as a third party market partner. If you have any questions please email Forum producer, Dorota Lech.

Does my project require a broadcast partner to apply for the Regular Pitch Category?

No. Please see above for an explanation of what qualifies as a “Trigger Financier.”

If my project is selected, does my trigger financier need to participate in the Hot Docs Forum?

Please note that a Pitch Team consists of at minimum two Pitch Team Members (most often a director and a producer) and a maximum of three Pitch Team Members (sometimes co-directors and a producer or a director and two producers). The Pitch Team does not include the trigger financier.

If the trigger financier is a public broadcaster or a public film fund, they are expected to participate in the Forum to co-present the film. The trigger financier will receive a compensated pass from Hot Docs. This scenario will be discussed and decided once a project makes it past the selection point. If you have any questions, please contact Forum Producer Dorota Lech, [email protected].

Per the requirements of the Regular Pitch category, does the 10% confirmed financing have to come entirely from my third party trigger financier?

No. Your total confirmed financing can be a combination of various funds from your Third Party Financier as well as other investments including, but not exclusive to tax credits, funds and grants, pre-sales, and your own companies’ investment.

Pleast note, there is no minimum amount required from your Third Party Financier.

What is OUTREACH AND ENGAGEMENT STRATEGY?

The Outreach and Engagement Strategy outlines who your audience is and how you intend to market to them. This includes your own outreach and that of any distribution or broadcast partners you may have already secured or approached. We want to know how you position your film within the broader market and how will you will work to build a community around your project.

What is DESCRIPTION OF DIGITAL MEDIA COMPONENT?

The digital media component is any interactive elements you might have for your project. For example, a website, interactive documentary, version for a mobile device, etc. This part of the application is not mandatory, but if, for example, you already have a website in place or are in the process of developing additional materials, you can submit the URL or upload screen grabs.

What is COUNTRY OF PRODUCTION?

Country of Production is defined as the country from which financing for the production originated and/or the birth place/permanent residence of the filmmaker(s.) It does not refer to filming locations. If the film is an official co-production between multiple countries, please be sure to list all partner countries.

Does my project need a Canadian component or Canadian funding?

No. The Hot Docs Forum is an international event and you do not require any Canadian link within your film or funding structure.

Does the Hot Docs Forum recognize Canadian federal or provincial tax credits as arm’s length, third-party financing to form part of the minimum 15 per cent requirement?

Yes, because it is automatic financing, i.e. a third party automatically issues the credits based on the expenditure of the production budget. Please note that it must be accompanied by eligible trigger marketplace financing.

I don’t have a broadcaster locked in quite yet, but foresee this happening by, or very shortly after, the deadline—can I still submit my project?

Yes, however, this requires the approval of the Hot Docs Forum producer. Additionally, the online Hot Docs Forum entry form must be completed and submitted, along with the supporting documents, BY THE DEADLINE in order to act as a marker for the project. Following, we need as much information as possible on the state of your negotiations with the broadcaster in the status report, and to be regularly kept up to date.

Please note that we require partner confirmation before the proposals are sent to the Selection Committee for evaluation. If we have not received written confirmation from your broadcaster and/or other trigger third-party, market financial partner within a few days after the deadline, your project may be withdrawn. Please contact industry programmmer and Hot Docs Forum producer Dorota Lech to confirm your timeline.

If accepted, can I amend the information I submitted, including synopsis, treatment, scene select and/or trailer?

Selected projects will have the opportunity to review the written materials, including synopsis and treatment as well as any update info about budget and pitch team members, before they are printed in the Hot Docs Forum catalogue.

Scene selects and/or trailers can be amended until a week prior to the Hot Docs Forum. The final clip(s) should be around two to three minutes and require the approval of the Hot Docs Forum producer.

What prizes are offered by the Hot Docs Forum?

1. Hot Docs first look Pitch Prizes
At the 2017 Festival, the inaugural first look program, a curated access program for philanthropic supporters of and investors in documentary film that grants behind-the-scenes access to the industry, awarded $100,000 to two projects. The prizes are underwritten and awarded by participating first look partners.

2. Corus-Hot Docs Forum Pitch Prize
There is a $10,000 prize given to the best Canadian pitch. It is selected by a group of commissioning editors that rotates yearly.

3. The Cuban Hat Award
Providing “real cash, no strings attached” support for powerful and unique films, the winner of the Cuban Hat Award receives money raised during the Hot Docs Forum. The winner is determined by observer ballot and the amount depends on what is collected in the room. Hot Docs matches the funds from the hat.

For more information on our prizes, please see: www.hotdocs.ca/i/forum-pitch-prizes

FAQs: The Doc Shop

What is The Doc Shop?

The Doc Shop is a secure, password-protected market platform created to facilitate sales, acquisitions, and festival solicitations. The Doc Shop is accessible to Hot Docs industry delegates, including broadcasters, distributors, sales agents, and festival programmers.

What are the benefits of adding my film to the Doc Shop?

The Doc Shop allows you to make your film discoverable to the Hot Docs Industry community, including hundreds of potential buyers and festival programmers. The Doc Shop enables delegates to browse, search, and view films, providing valuable exposure to titles seeking sales and programming opportunities.


The Doc Shop allows you to share your contact information with buyers, and allows you to access detailed viewing reports, including information on which delegates have screened your film.

What kinds of films are eligible for the Doc Shop?

The Doc Shop accepts submissions of creative documentaries of all lengths and subject matters. Projects with international appeal that would suit theatrical, broadcast, VOD or educational audiences are welcome.


For further details, please see the Doc Shop Guidelines, or contact [email protected].

Who will be able to access the Doc Shop?

The Doc Shop is accessible to accredited industry professionals worldwide, including broadcasters, distributors, sales agents, and festival programmers. The Doc Shop is not accessible to the general public.

Will 2021 Hot Docs Festival selections be available on the Doc Shop?

Yes, Hot Docs industry delegates will be able to access a number of 2021 Hot Docs Festival selections via the Doc Shop.

How can I add my film to the Doc Shop?

Doc Shop submissions are available to Hot Docs All-Access Online Pass holders.


After registering for an All-Access Online Pass, you will receive an email containing a link to the Doc Shop submission and payment form.


If you have registered for an All-Access Pass and are unable to locate the Doc Shop submission link, please contact [email protected].

How much does it cost to add my film to the Doc Shop?

The early bird entry fee is $50 + 13% HST, and is valid until March 23. After March 23, Doc Shop entries are subject to a regular fee of $75 + 13% HST.


Discounted rates are available for bulk submissions. If you are interested in submitting 5 films or more, please contact [email protected].

Can I add more than one film to the Doc Shop?

Multiple submissions are permitted, and discounts are available for bulk (5+) submissions. If you are interested in submitting 5 films or more, please contact [email protected].

When will my film be available for viewing by delegates, and how long will it be online?

By default, your film will be available from April 29, 2021, until April 1 of 2022. If you wish to deactivate your screener at any point during that period, you may do so by contacting [email protected].

Is Doc Shop content geoblocked?

To facilitate access for Industry delegates located outside of Canada, Doc Shop content will not be geo-blocked.

If I add my film to the Doc Shop, can I remove it at any time?

Yes, if at any time you decide that you no longer want your film to be included in the Doc Shop, please contact [email protected].

I have a film on the Doc Shop. How can I access viewing reports?

You may request viewing reports at any time by contacting [email protected].

I have a film on the Doc Shop. How can I promote it to Hot Docs Industry delegates?

The Hot Docs Guide to Decision Makers is available via the Hot Docs Online Community. We encourage Doc Shop rightsholders to research attending buyers and their programming mandates, and to contact those who might be interested in your film via their Online Community profiles.

Will being featured on the Doc Shop impact my film’s festival premiere status?

No. Because the Doc Shop is a private, industry-facing platform, participation will not impact your film’s festival premiere status.

Does placing my film on the Doc Shop grant Hot Docs any distribution rights in the film?

No. Placing your film on the Doc Shop does not grant Hot Docs any distribution rights. Your film will be featured on the Doc Shop for the specified availability period only, or until you choose to remove it.

Is Digital Rights Management (DRM) employed by Hot Docs to ensure someone cannot copy my film?

Yes. The Doc Shop uses DRM (Digital Rights Management) to protect your film by encrypting the media data. When your video is loaded into The Doc Shop player, the player communicates with a licensing service to obtain permission to play the video. This secured request is invisible to viewers. DRM prevents viewers from downloading your film without permission.

What are the technical requirements for accessing the Doc Shop?

The Doc Shop utilizes an HTML5 video player. Here are the recommended system requirements for optimal playback:

  • Chrome 35+ (Windows Vista and higher, Mac OSX 10.9 and higher)
  • Firefox 47+ (Windows Vista and higher, Mac OSX 10.9 and higher)
  • Safari 8+ (Mac OSX 10.9 and higher)
  • iOS 6+
  • Android 4.3+

FAQs: CrossCurrents International Doc Fund

My production is stalled because of COVID-19 disruptions. How do you take this into consideration in the application?

We understand that many productions have stalled due to COVID-19. As long as the production is eligible for the CrossCurrents International Doc Fun, we will consider all applications equally knowing that it’s unclear when it will be safe again to resume production. It takes approximately 3 – 4 months after the application deadline to make a decision so, while we are optimistic that the environment will be more welcoming to productions by then, we will be flexible if there are further delays. If you have any questions about this, please reach out directly at [email protected].

If I am a recipient of the fund, does that mean I lose any film rights?

Hot Docs has no creative control and ownership of the film from the rightsholder. Successful applicants will be asked to provide proof of chain of title, and incorporation documents of the company that holds the majority rights to the film. The primary rights holder attached to the film project must be one of the (co)directors.

How does the CrossCurrents Doc Fund define an underrepresented community?

We want you to tell us. It is important for us to understand from your perspective how the community you are directly telling the story from has been historically underrepresented.

What is considered as a professional credit?

Professional credits include any commercial (distributed theatrically, on broadcast, DVD or via viable/curated digital platforms like iTunes, Netflix, Hulu) or festival-run short, feature-length or series project (fiction or documentary) where you held the role as director.

What information should I include in my budget?

You can check out our Budgeting for Emerging Filmmakers publication to see standard line items in a budget. We expect a detailed industry standard development or production budget for the project, including the top sheet.

I am in development and have not yet shot any footage that can be cut into a trailer. What kind of supporting footage should I submit?

If you have not entered production yet, we recommend cutting together a short audio-visual piece that conveys the tone, message, or style of your project.

When will I know if my application is successful?

All applicants will be notified of the selection committee’s decision by our staff via email approximately four months after the application deadline, including those invited to the fellowship. A public announcement of all successful projects will be made shortly thereafter.

FAQs: CrossCurrents Canada Doc Fund

My production is stalled because of COVID-19 disruptions. How do you take this into consideration in the application?

We understand that many productions have stalled due to COVID-19. As long as the production is eligible for the CrossCurrents Canada Doc Fund, we will consider all applications equally knowing that it’s unclear when it will be safe again to resume production. It takes approximately 3–4 months after the application deadline to make a decision so, while we are optimistic that the environment will be more welcoming to productions by then, we will be flexible if there are further delays. If you have any questions about this, please reach out directly at [email protected].

If I am a recipient of the fund, does that mean I lose any film rights?

Hot Docs has no creative control and ownership of the film from the Canadian rightsholder. Successful applicants will be asked to provide proof of chain of title, and incorporation documents of the Canadian company that holds the majority rights to the film.

How does the CrossCurrents Doc Fund articulate Indigenous, Francophone, Deaf, disability, racialized and/or persons of colour?

In the spirit of inclusivity, Hot Docs does not define these terms but rather looks to applicants to self-identify why they are a good fit for the fund. The CrossCurrents Canada Doc Fund, under the aegis of the Canadian Storytellers Project, has strategic measures for filmmakers from these specific designated groups that have been underserved or experience barriers within the Canadian arts sector. Hot Docs and the Canadian Storytellers Project acknowledges that there are other population groups in Canada that face barriers. However, we believe that the priority groups identified above are the appropriate ones to focus on at this time.

What is Netflix’s involvement in the project? Are there any additional requirements associated with Netflix?

Netflix is invited to evaluate the project briefs and participate in the selection committee meetings. However, there are no contractual obligations or relationships between Netflix and recipients of the CrossCurrents Canada Doc Fund.

What is considered as a professional credit?

Professional credits include any commercial (distributed theatrically, on broadcast, DVD or via viable/curated digital platforms like iTunes, Netflix, Hulu) or festival-run short, feature-length or series project (fiction or documentary) where you held the role as director.

What information should I include in my budget?

You can check out our Budgeting for Emerging Filmmakers publication to see standard line items in a budget. We expect a detailed industry standard development or production budget for the project, including the top sheet.

I am in development and have not yet shot any footage that can be cut into a trailer. What kind of supporting footage should I be submitting?

If you have not entered production yet, we recommend cutting together a short audio-visual piece that conveys the tone, message, or style of your project.

Can I apply for post-production funds?

At the discretion of the selection committee, projects applying to the production fund category may be awarded a post-production grant in lieu of a production grant. Post-production grants may be awarded to projects at the end of their production or post-production process. Post-production grants are cash grants only, and do not qualify for the Doc Accelerator fellowship programs.

When will I know if my application is successful?

All applicants will be notified of the selection committee’s decision by our staff via email approximately four months after the application deadline. The length of the evaluation period will be determined by the volume of submissions received. A public announcement of all successful projects will be made shortly thereafter.

All >

Presenting Platinum Partner

  • logo Scotia Wealth Management

Founding Partner

  • logo Rogers

Signature Partner

  • Logo Cbc Gem

Presenting Partners

  • Logo Crave 2019
  • logo Netflix

Major Supporters

  • logo telefilm
  • logo tourism_Celebrate-Ontario